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I’m always happy to answer questions and offer advice on mortgages and personal insurance. Please don’t hesitate to contact me.

Contact Serena


My Working Hours:


Monday: 8am – 4pm

Tuesday: 8am – 4pm

Wednesday: 8am – 4pm

Thursday: 8am – 4pm

Friday: 8am – 12pm

Emma Wild
Emma Wild
Serena has helped us through a very stressful process and has supported us the whole way through and remained positive and professional throughout! She has guided us and answered all questions even when out of working hours. She has been a massive help and helped me fully understand the process. We definitely couldn’t have done it without her! Thank you so much!
Tenika Coates
Tenika Coates
Serena has been an absolute Godsend whilst we prepared to buy our first home. We had been in touch with her at the start of the pandemic in 2020 to see if we were in a position to buy. At that time we weren’t but she gave us all the information and tools to get us to that position. 12 months later we got in touch again, this time in a position to buy. We’ve since had a baby and even though we thought this may make it difficult she reassured us that this wouldn’t be a problem. She is very responsive as she always replies promptly. She has made this whole process incredibly easy especially for someone who stresses about the littlest things. I cannot recommend Serena enough, I wish I could put it all into words but we are incredibly grateful. I would advise anyone looking to buy a house to follow her on Instagram to see for yourself.
Claire Thompson
Claire Thompson
Serena has been brilliant from the start with my very tricky case. Very honest, quick to reply to any queries and really knowledgable on the whole process. Amazed that I got a mortgage offer with my financial history and I absolutely 100% could not have done it without Serena’s help. Thank you so much!
Sinead Draper
Sinead Draper
We started our journey with Serena at the end of 2022, when we decided to buy a bigger family home, DIP secured fast and efficient. The process was explained to us fully and no question was too stupid. Serena made us feel at ease and really guided us through, her knowledge and expertise really shone. When we eventually found our dream home Serena was amazing! Mortgage application went straight in and was accepted. Serena even recommended surveyors and solicitors, which was fantastic and one less thing to worry about. She really took the time to find out our personal circumstances make sure we went on the correct product. Thorough, engaging and genuinely friendly person. Would highly recommend.
Victoria Ireland
Victoria Ireland
Serena is really the best mortgage advisor I could have asked for. She’s been so helpful and patient with me, a completely clueless client who didn’t know much about buying a property. She’s been there from the very start of my house buying journey, replied quickly to each and every email, and has continued to go above and beyond my expectations throughout. Even now that Serena’s gotten me my mortgage offer, she’s still committed to helping me the rest of the way, which is so nice! I genuinely couldn’t have asked for more. Would highly recommend her to anyone looking to buy a house!
Go Maisy Go
Go Maisy Go
Serena is quick to respond and very down to earth. She wants to make sure she can get the best mortgage for you and even went outside of her working hours to make sure our application was processed as soon as possible due to one mortgage provider pulling all their deals previously. She is highly knowledgeable and approachable which makes no question feel silly. She has kept us update with everything along the way and has made the process of buying our forward home very simple.
Kate Robertson
Kate Robertson
Serena has been very helpful throughout our mortgage application, her communication time is second to none and has been very efficient when dealing with the various parties involved. Her prices are better than brokers we have dealt with previously and she is worth every penny. Thanks!
Georgina Sharman - Tate
Georgina Sharman – Tate
We originally enquired with Serena early 2021 and she has been amazing right through to now (July 2022) where we have just had our offer. We had a highly adverse case which wasn’t an issue for her and was always extremely helpful and available whenever we needed her, even outside of her working hours. As first time buyers we didn’t know anything about the process but she talked us through every stage and was able to answer the many questions that we had. Can’t recommend her enough!
Louise A
Louise A
Serena works tirelessly to make sure you a) understand the jargon and b) get the best mortgage for you. The Factfind session is the best money you will ever spend; it’s never too early to get one and she gives so many hint and tips given to help your credit score along before you are even close to applying for a mortgage. Serena is efficient, professional and worth her weight in gold!
Emily Lees
Emily Lees
Serena has been so amazing helping us get out first mortgage for our house! Smooth and simple process with Serena as she explains everything in detail and is always on hand with questions. Thank you for all your help!


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Mortgages with Serena is an Appointed Representative of Stonebridge Mortgage Solutions Ltd, which is authorised and

regulated by the Financial Conduct Authority.  Proprietor: Serena Smith, FCA Registration 947470

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